Volunteer Mortgage Loan Servicing performs several activities and work with homeowners on behalf of THDA. They help in managing homeowner’s loans from THDA which includes receiving monthly payments, providing feedbacks to questions, and make sure customers have their mortgage loans are on the right path. This means that Volunteer mortgage loan servicing is not the lender who provides the home loans, they rather help in servicing these loans from THDA.
Volunteer Mortgage Loan servicing was instituted in April, 2016 by THDA to help in servicing its home loans. They are located in Nashville, TN, 37219-1536 United States. THDA are the producers and owners of the home loans while Volunteer Mortgage Loan Servicing takes on other duties associated with the loans.
THDA is a federal institution that established Volunteer Mortgage Loan Servicing to give excellent customer service in relation to home loans.
Making Payment With Volunteer Mortgage Loan Servicing
Payment Time Limit
All payments on home loans are due on 1st of every month. You are also entitled to 15 days of grace period after the due date. Failure to comply will result in certain penalties like extra charges.
- Online payments made before 2pm cst will apply the same day.
- Pay by phone payments made before 3pm cst will apply the same day.
The last day of the month for on time credit reporting is the last business day of the month. If a holiday is on the last business day of the month, the final day will be the day prior to the holiday. Business days are Monday-Friday.
How To Make Payment
You can always make a payment by:
- Automatic Payments “ACH”
- Online payment
- Check by phone
- Check (or money order) by mail
- Moneygram
- Online Payment (One-time payment option)
You can make a one-time online payment directly from your checking or savings account through the process below:
- Have your home loan account number ready.
- Have a check from the account you’d like to use ready.
- Create an account or sign in with your login and password to access your home loan account.
When you are logged in successfully, click on the “make a payment” option and fill in the online form.
Please note: You cannot use a credit card or debit card to make an online payment. Also, you must pay the full balance due for the current month. You also cannot make a partial payment online.
2. Automatic e-payment system (ACH)
Homeowners who are interested in the automatic e-payment system can print this form and send it by email, fax, or U.S. mail to the address below.
VOLUNTEER MORTGAGE LOAN SERVICING
404 JAMES ROBERTSON PKWY, SUITE 1450
NASHVILLE, TN 37230-5170
Phone: 844-865-7378
Fax to: 615-649-3155
In case you have any difficulties or questions about signing up for AutoPay or need assistance filling out the form, please call us at 1-844-VOL-SERV (865-7378). Provide your bank account number, bank routing number, and home loan account number when you call.
4. Making payment through MoneyGram®
- Find a MoneyGram location that is near you.
(They don’t accept payments through MoneyGram’s online bill payment system. If you want to pay your bill online, check their Online Payment Guide above.)
- Carry along with you the full amount of your payment in cash to your MoneyGram location.
- There will be extra charges involved when making payment via MoneyGram which is a fee of $3.95 for any payment to VMLS up to $10,000.00.
- Provide your MoneyGram teller with this receive code: 15907. By using this code, your money will be sent to Volunteer Mortgage Loans Servicing.
- Once the money has been sent, please call VMLS at 844-VOL-SERV (865-7378) and provide them with your reference number, which is located on your receipt, for proof of payment.
5. Check or money order by mail
You can also make payment with a check or money order by mail to Volunteer Mortgage Loan Servicing. Let’s see how that is done;
- Write a check or money order in full amount in the name of Volunteer Mortgage Loan Servicing.
- Add your account number on the check (or money order).
- Put the particular month’s coupon from your monthly statement.
Mail your payment to:
VOLUNTEER MORTGAGE LOAN SERVICING
P.O. BOX 305170
NASHVILLE, TN 37230-5170
Please allow a few days for delivery when sending a check by mail. The check (or money order) must arrive on or before your due date.
